Help & FAQ
Shipping
How soon will my order be sent?
Orders are prepared and sent out within a short processing window after purchase. Once dispatched, you’ll be able to follow its progress through your selected tracker.
Can I ship to more than one place in one order?
Each destination needs its own order so that everything ships correctly. If you have more than one address, place separate orders for each.
Do you offer shipping outside certain regions?
At this time, international delivery may not be available in all areas. We are regularly working on expanding our shipping options.
Returns & Exchanges
General
How long before I see my credit returned?
Once we receive your return, allow a few business days for it to be processed and for the credit to show in your account.
Can I send back items from different orders together?
Yes — you can combine multiple return items in one package. Just make sure each order has its return request created before shipping.
What items are excluded from returns?
Products that are listed as final sale, certain special collections, and selected accessories may not be returnable.
Holiday Policies
Is there an extended holiday return period?
During the holiday season, eligible orders qualify for an extended return window. Follow the instructions in your return portal for details.
How do I handle a gift return?
If you received a gift that doesn’t fit, visit the returns section at maritimegrace.com and enter the recipient’s order details so we can issue a credit or replacement.
How do I exchange a gift?
Follow the same process as a return — once you’ve accessed the return portal via maritimegrace.com, choose “exchange” and select your new item.
Orders
Can I modify or cancel an order after placing it?
Orders cannot be changed once submitted. If you need to cancel, please use the order support portal at maritimegrace.com as soon as possible; once processing begins, cancellation may not be possible.
How many promo codes can I use at checkout?
Only one discount code can be applied per order. To use multiple codes, place separate orders.
Are there any items excluded from discounts?
Yes — certain limited‑edition products, hardware, and special collaborations may be excluded. Check the product page before applying a code.
How do I apply a promotional code?
Enter your code in the “discount” box at checkout and it will adjust your order total if eligible.
Gift Cards & Gifting
Do you offer gift cards?
Yes — digital gift cards are available at maritimegrace.com. These can be purchased and sent directly or forwarded to friends and family.
How do I redeem a gift card?
At checkout on maritimegrace.com, enter your card code in the “gift card or discount” field and the value will apply to your order.
Can I have my order gift wrapped?
We do not currently offer gift wrapping, but you can include a digital gift message when sending a gift card.
How can I track a gift order?
Once an order ships, you’ll receive a confirmation with a link to follow its shipment.
What if I don’t know the recipient’s size?
No problem — gifts can be exchanged under our standard return policy at maritimegrace.com.